Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Contact information — first name, last name, email address, and phone number
• Trip details — destination, travel dates, party size, preferences, and special requests
• Financial information — credit card authorization details collected via secure e-sign forms for booking purposes only
• Communication records — messages, inquiries, and consultation notes
• Technical data — browser type, IP address, pages visited, and referring URLs collected automatically via standard web technologies

2. How We Use Your Information

We use the information we collect to:

• Respond to your travel inquiries and plan your vacation
• Schedule and conduct consultation appointments
• Send you travel options, proposals, and booking confirmations
• Process payments and bookings with travel vendors on your behalf
• Send pre-trip reminders, travel tips, and post-trip follow-ups
• Send promotional travel deals and specials (only with your explicit consent)
• Improve our website and services
• Comply with legal obligations

3. SMS / Text Message Communications

SMS messages we may send include:

• Appointment reminders and consultation confirmations
• Travel options, destination links, and flight search resources
• Booking confirmations and itinerary details
• Pre-trip reminders (4 weeks and 2 weeks before travel)
• Welcome-home messages and review requests
• Promotional travel specials and limited-time deals

Message frequency: Message frequency varies based on your booking status and preferences. You may receive up to 4–6 messages per month.

Message and data rates may apply. Standard carrier rates for SMS and data apply depending on your mobile plan.

To opt out: Reply STOP to any text message at any time to unsubscribe. You will receive a one-time confirmation and no further messages will be sent.

For help: Reply HELP to any text message or contact us at support@lc.cavlovictravel.com.

We do not sell or share your phone number with third parties for their own marketing purposes. Your consent to receive SMS messages is not a condition of purchasing any services.

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Travel vendors and suppliers — airlines, cruise lines, hotels, and resorts — as necessary to complete your booking
• National Travel Services — our affiliated travel network, for booking support and compliance
• Service providers — CRM platforms, email/SMS delivery services, calendar tools, and e-signature providers that help us operate our business. These providers are contractually required to protect your data.
• Legal authorities — when required by law, court order, or to protect our rights

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Booking records are typically retained for 7 years for financial and regulatory compliance. You may request deletion of your personal data at any time (subject to legal retention requirements) by contacting us.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your personal data
• Opt out of marketing communications at any time
• Withdraw SMS consent by replying STOP

To exercise any of these rights, contact us at support@lc.cavlovictravel.com or +1 515-461-6998.

7. Cookies & Tracking

Our website uses standard web technologies including cookies and analytics tools to understand how visitors use the site. This data is used in aggregate and does not identify individual visitors. You can disable cookies in your browser settings, though some features of the site may not function properly.

8. Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or loss. However, no method of internet transmission is 100% secure. We encourage you to contact us immediately if you believe your information has been compromised.

9. Third-Party Links

Our website may contain links to third-party websites including travel suppliers and booking portals. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing personal information.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page will reflect any changes. We encourage you to review this policy periodically. Continued use of our website following changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

• Business: Cavlovic Platinum Travel Co.
• Owner: Igor Cavlovic
• Address: 405 NE 15th St, Ankeny, Iowa 50021, United States
• Email: support@lc.cavlovictravel.com
• Phone: +1 515-461-6998
• Website: Contact Us